Identify the Mission, Objectives, and Responsibilities of an Organisation Within It’s Environment Essay Example for Free

Identify the Mission, Objectives, and Responsibilities of an Organisation Within It’s Environment Essay An organisation is defined as ‘A group of people working together’ (Collins Dictionary 2001). An organisation is generally accepted as a unit working together to achieve the same goals. Concurring with this statement, Mintzberg (1997) defined goals as ‘the intentions behind decisions or actions, the states of mind that drive individuals or collectives of individuals called organisations to do what they do’. In order for an organisation to work, set guidelines have to be put in place for both short and long term aspirations, to ensure that the organisation is moving as a whole, a unit, to avoid separation, miscommunication, and misunderstanding. This can be achieved by administering a meaningful and worthwhile strategic plan consisting of a progressive, hierarchical set of aims. This will give each individual, as well as the organisation as a whole, a purpose. A set of aims can be as follows (Business Essentials 2010); An example of this would be my current place of employment. Their Vision Statement is as follows; ‘We are committed to providing a modern, efficient, and cost effective service focused on meeting our customer’s needs in a friendly , timely, and accurate manner, and will provide the necessary resources to enable achievement of our objectives. We will be readily accessible to everyone in the community to maximise social inclusion, minimise barriers to work and assist people to live in decent housing. We will process claims quickly and accurately, while actively reducing the incidences of fraud or error through investigation. Where fraudulent intent is proven, we will seek to apply appropriate sanctions as a deterrent against future activity. Where we seek to collect money, we will issue bills promptly and correctly. Where recovery action is required, we will act quickly, fairly, and impartially, but with due regard to social welfare and human rights of our customers.’ (Heather Tiso, 1995) However something so unobtainable may not be in the forefront of people’s minds. This is summed up in the following article statement ‘Mission statement in some companies has a huge influence in all management levels of the firm, but in others it is still just addition on the wall and usually what’s forgotten.’ Values of an organisation are more likely to be remembered, as they are more relatable to people within. The values upheld by the people within my organisation, are that of trust, respect, pride in work, ability to take ownership, two way communication – to give as well as to receive, to maintain excellent customer service at all time, to help each other out if need be, to feel comfortable and confident enough to speak up if they have any ideas for improvements, to strive for fairness, equality, and diversity, versatility, flexibility, taking responsibility for their own development, to be open minded as our line of service is ever changing. This encourages a culture of people that are able to pull together against constant adversity, and still achieve excellent results, as well as continually exceed Service Level Agreements (SLAs). The key objectives of my organisation, can be broken down in to the following examples; †¢Operational Goal – to increase revenue (Objective – decrease number of incorrect subsidy claims by 10%) †¢Non Operational Goal – to modify behaviour of customers (Objective – to get customers to act and think in a productive manner) †¢Primary Objective – to maximise revenues with as little expenditure as possible †¢Secondary objective(s) – to maintain excellent customer service, to strive for 100% accuracy, to maintain excellent working relationships with stakeholders. †¢Corporate Objectives – To increase customer satisfaction, to minimise risk, to ensure a glide path is in place for these objectives. †¢Unit Objectives – to answer all calls within 20 seconds, to deal with all work items with a turnaround of 9 days, to see all customers visiting the offices within under 5 minutes, to identify and understand our customer’s needs, to maintain a very high level of service, to develop personal/professional relationships with stakeholders. The influence of stakeholders Identifying Stakeholders is a process of integration within the said organisation. This can be summarised with a statement from a World Bank Group article – ‘All parties should be listed which are likely to be affected by the development, both positively or negatively, directly or indirectly.’ Stakeholders in our company are highly valued and important, and therefore our relationships with them are maintained to a very high standard. Our organisation has numerous companies identified as Stakeholders. This is not just on a professional level, as on top of Internal Stakeholders (i.e. staff) we recognise a number of Connected Stakeholders (customers, suppliers,) and External Stakeholders (local community, the government). Therefore, overall Stakeholder influence is vast, extending way beyond just making a customer happy. The knock on effects of the positive or negative experience of that customer may affect my organisation greatly. As different Stakeholders have different interests, it is not possible to focus on all of them at once with a blanket gesture in the hope of satisfying all their needs. Their needs have to be prioritised by looking at individual objectives, and balancing important/urgent needs with needs that would not have an adverse effect or affect relationships by waiting to be dealt with. Examples of Stakeholders in my organisation, are employees, customers, and the Government. As staff are immediately and intimately connected with the organisation, their influence is going to possibly be the strongest influence. It has been said numerous times that employees are the most influential. Motivated employees are highly likely to be more productive in producing work, ideas, and meeting objectives. Coincidently, the objectives of staff, are to be treated fairly, be given equal opportunity, be recognised for the consistently excellent work they produce when the odds are stacked against them, feel secure in their job and working environment, and have a sense that they are achieving. These objectives are met in the most part, however, as the organisation as a whole has a hierarchy , and it tends to be the senior managers setting objectives and deciding whether these have been met. This can lead to the human element being lost, and people judged by numbers, as other factors aren’t always taken into consideration. This can affect morale, but ultimately, our nee ds are met. Achieving objectives of stakeholders One of our Connected Stakeholders, our customers, are generally the focal point of our work. The bottom line, is customers want a service provided with their individual interests in mind, with the least possible output from them. The saying ‘The Customer is Always Right’, is incorrect in my opinion. The customer may not know what they need, they need to be asked open and closed questions in order to ascertain exactly what service they require. Customers wish to be heard, treated with respect, and for a positive experience with whatever organisation they deal with. The needs of our customers are met, as they are one of the most important stakeholders. Failure to meet these needs may result in loss of business, complaints, and repercussions from higher management if objectives are not met. The Government is an example of our External Stakeholders. This is due to the fact we are a public sector organisation, and a direct derivative of Central Government. The Government’s objectives are mainly that their Corporate Objectives influence our Unit Objectives, as well as Primary/Secondary Objectives. We meet the requirements of the Government by adhering to their laws, policies, procedures, and implementing them whilst maintaining a professional forefront to other stakeholders, such as the general public.

Pitiful Human Condition Exposed in Endgame, Dumbwaiter, and The Horse D

The Pitiful Human Condition Exposed in Endgame, Dumbwaiter, and The Horse Dealer's Daughter      Ã‚   The three stories, The Endgame (Beckett), The Dumbwaiter (Pinter), and The Horse Dealer's Daughter (Lawrence) all deal with the themes of repression, repetition, and breakdowns in communication. The stories show us the subjectivity of language and exemplify the complexities of the human condition.    Samuel Beckett arrived on earth in Ireland on Good Friday, April 13, 1906. He then spent the rest of his life wanting to be somewhere else. Beckett's life was one of silence, solitude, and depression. He felt he did not belong in this world and he was disenchanted with societal convention and the hum-drum existence that was everyday life. He lived in Paris for awhile and became good friends with James Joyce, another Irish writer disenchanted with conventional ways of life.    Becketts works reflect his complex views of language, silence, and the ineffectual capacity of both to convey human thought. In Beckett's ideology, "Language is useless" and "he creates a mythical universe peopled by lonely creatures who struggle vainly to express the inexpressible. His characters exist in a terrible dreamlike vacuum, overcome by an overwhelming sense of bewilderment and grief, grotesquely attempting some form of communication, then crawling on, endlessly."    Beckett's short story, The Endgame, is about four people in an underground room waiting for death. The end of the world has apparently happened and they have survived in what is presumed to be a bomb shelter. Two of the characters live in trash cans. These two characters are the parents of our main character, Hamm, who is himself confined to a whe... ...he unconscious is the soul and all action should be from instinct. That is a scary thought!    Works Cited Beckett, Samuel. "The Endgame", (online) http://samuel-beckett.net Pinter, Harold. "The Dumb Waiter", The Caretaker and The Dumb Waiter, Grove Press, Inc., New York, 1965 Lawrence, D.H. "The Horse Dealer's Daughter", (online) "Samuel Beckett", (online) http://www.imagi-nation.com/moonstruck/clsc7.htm "Harold Pinter", (online) http://www.imagi-nation.com/moonstruck/clsc28.html Cliff Notes. "Harold Pinter - The Dumb Waiter"(online) Prentice Hall, (online) http://wps.prenhall.com/hss_guth_disclit_3/0,5308,342140-,00.html Nigel Harrison, Eastwood and D H Lawrence, (online) http://ourworld.compuserve.com/homepages/nigel_h/dhl.htm Randall Albright, "The Horse Dealer's Daughter", (online) http://clik.to/rananim/   

Contradictions of War in the Things They Carried/Real Life

Alison Schiffner Contradictions of war 10/20/12 To most people war is a way that we settle disputes with other nations, but they don’t fully understand the intricate details that go along with it. Its not just about the guns, gernades and tanks, it brings out different aspects of soldiers personalities and I think should be more focused on the hardships that individual and groups of soldiers endure. The horrific situations that soldiers undergo can cause different types of actions that they would take because war is contradictory.Soldiers experience unimaginable stress that can make them appear weak or strong. Which is the biggest contradiction that war presents; war makes you strong and war makes you weak. There are numerous examples which can easily be found in the book The things they carried by Tim O’brien. Two stories that demonstrate it best are â€Å"the man I killed† and â€Å"speaking of courage. † Looking back through history also farther promote s the idea, like when America created the atomic bomb, and started a draft.Tim O’brian was a soldier in the **** he was young and didn’t want to go to war, but he had to. During his term he killed a young vietnemese soldier, even though that’s what he was sent there to do, his kind heart couldn’t forgive himself for doing something so terrible. His gut mistrict to throw the grenade gave him strength, because throwing something at someone with the intent to kill someone is something that majority of people will not be able to follow through with.This burst of courage gave him the strength to save his life. But after he killed him and the adrenalin thinned out in his veins he became weak. This is displayed by the dialogue, which on his part was entirely absent. Kiowa spent six hours telling him he did the right thing and they needed to move out, but Tim sat there staring at the body unresponsive. It shows that the sight of a dead body alone was too much for him to handle. To his platoon he appeared inadequit.Individual soldiers are exceptional demonstrations of the contradiction, looking back at history and the military power as a whole also establishes the inconsistency just as well. America produced the strongest fire power that the world has ever seen when creating the atomic bomb which its sheer power was enough to wipe out a whole city in one blow. The strength that America obtained from the bomb was not seen until after the use, but even during the production fear of American had been greatly increasing. Though our Amunition was top notch.

Should College Tuition Be Free - 1105 Words

Education is a very essential aspect in our world. A famous leader by the name of Nelson Mandela once said â€Å"Education is the most influential implement which you can use to change the world.† ( Brainy Quotes). Those words that he said are very true concerning today s society; however much of today’s society cannot receive a higher level of education due to many reasons. How are we to change the world if most people can’t get into higher education? College itself is very expensive and puts a financial burden on families.In Europe as well as many other places around the world college is free which allows all sorts of kids to attend. In addition to this, many people do not have the motivation and or desire to reach a upper class of education in college. If we are able to incorporate free tuition in colleges, this would enable families and students to attend. College tuition should be free because families cannot afford it; it would create fair treatment for eve ryone and would diminish poverty. So in today’s world should college education be free? Attending college has been part of American lives since the 1500s. When we look at the affordability of college, the costs have only increased from the 1970’s to present day. According to recent statistics from bloomberg, college tuition has increased â€Å"1,120 percent since records began in 1978.†In the same time period, medical expenses have climbed 601 percent, while the price of food has increased 244 percent† (Bloomberg).Show MoreRelatedCollege Tuition Should Be Free Essay1197 Words   |  5 PagesCollege Tuition Should Be Free For All Students College tuition should be free because even with a good degree it is hard for students to overcome the crippling debt of college tuition. High tuition prices are also an obstacle that keeps out those without access to affordable education, even though they may be great candidates who may do well in college and head their field in the future. The current system displays several flaws. The government should put the money slotted for financial aid intoRead MoreShould College Tuition Be Free?1115 Words   |  5 Pagestoday’s society is that college tuition should be free or if not free, more affordable for all students. Certainly, higher education should not be considered a luxury where only the wealthy could afford, but an opportunity for all caste systems. It must be an accessible and affordable opportunity for all students in order for them to invest in their education. Higher education is important because it provides more careers to choose from than the careers offered witho ut having a college degree. UltimatelyRead MoreCollege Free Tuition Should Not Be Free971 Words   |  4 PagesCollege Free Tuition Education is one of the best ways to succeed; however not everyone has access to it and not everyone has the opportunity to have a degree. After high school a lot of students drop out because the college tuitions are too expensive; they can’t afford them. A couple weeks ago, president Obama came with a proposition in which to make community college free for students because more jobs will require a degree in the future. The program will concern the students who are serious.Read MoreCollege Tuition Should Be Free1165 Words   |  5 Pages College Tuition Should be Free By: Alonzo Myers 29 February 2016 Gardner-Webb University Dr. Lisa Cantrell English 101 Thesis: College tuition should be free because the number of students in debt after they complete college is extremely high. Outline I. Introduction II. Statistics III. Opposition IV. 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The current student debt in America is 1.2 trillion dollars. Graduate students account for nearly 40 percent of this debt. From 1985 to 2007 the amount of student debt increased by 7.9 percent. In 1994 the average student borrowed eleven thousand dollars for school. By 2014, however, that figure had increased to thirty-five thousand dollarsRead MoreShould Community College Tuition Be Free?875 Words   |  4 PagesMy immediate response is yes, of course I want community college tuition to be free but then I realized I am already in my second year this will not apply to me. As I further ponder over it I can not help but to think on what terms would this be under. Will you have to have a certain GPA? Will it only be available to us citizens? Will there be a age stipulation? There is a number of factors that can be put on this â⠂¬Å"Free Tuition†. It sounds like an amazing offer be is it really? After hearing theRead MoreCommunity College Education Should Not Be Tuition Free998 Words   |  4 PagesCommunity College Education Should Not Be Tuition Free Every year, millions of students graduate from high school and consider studying in community college. The main reason for them to choose community colleges over four-year universities is the affordable tuition, or they have undecided majors for their careers. Unfortunately, an academic article published in 2014 â€Å"How to Help College Students Graduate,† Kirp demonstrated, â€Å"American students are enrolling college in record numbers, but they areRead MoreShould The Federal Government Should Allow Free College Tuition And The Effects And Consequences Of Doing900 Words   |  4 PagesIn order to have a decent job it is believed that one must attend college and submerge with a degree. It is exactly why most people in the states pursue higher education, a key component to possess financial security. The task at hand has become a challenging achievement, now more than ever, as a result of skyrocketing tuition cost. It causes students to take out massive loans which, at t imes, cannot be returned and therefore creating billions in debt for the United States. The idea that studentRead MoreShould Taxpayers Fund College Tuition? No?909 Words   |  4 PagesAnna Lis Professor Holly Boux Political Science 103 December 1st, 2015 Should Taxpayers Fund College Tuition? No Dear Representative John Kline, Executive Summary: In the United States, college should remain an accessible opportunity for Americans. Any one who is willing to put in the hard work and effort to make their future better, should be secured an education. A college education is important to one s future and can make a huge difference in how successful someone can become.